Dynamics® CRM 2011 Courses

Microsoft Dynamics® CRM 2011 Courses

Service Management in Microsoft Dynamics® CRM 2011

Course 80292A

This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.

Please call to book on a course.

Service Scheduling in Microsoft Dynamics® CRM 2011

Course 80293A

This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements

Please call to book on a course.