Terms and Conditions

Terms and Conditions of Business

We have written our terms and conditions of business in plain English so that there is little scope for misunderstanding.

Our aim is to have 100% satisfied customers 100% of the time… But we also appreciate events happen which are out of our control.

Public Scheduled Courses

1. Our training and consultancy services are delivered to our best endeavors at all times. We aim to deliver exactly what we said we would. It is the duty of the client to bring any issue considered to be  non-compliant to our agreement to the attention of a member of our staff at the earliest possible moment so that if necessary remedial actions can be taken.

2. All course bookings must be paid for IN FULL before attendance on a course. Failure to do so may result in you being asked to leave the event.

3. We reserve the right to change the course trainer due to illness or other unavoidable causes. We will endeavor to make this a rare scenario.

4. We reserve the right to change the course venue to one within a 5 mile radius of the originally advertised one. This will only be done in exceptional circumstances beyond our control.

5. We reserve the right to postpone a course due to unforeseen circumstances at any time. This will be a rare scenario. The customer will have the right for a full refund if an alternative course date cannot be found. Any refund will not include travel or hotel expenses.

On-Site / Private Courses

1. Our training and consultancy services are delivered to our best endeavors at all times. We aim to deliver exactly what we said we would. It is the duty of the client to bring any issue considered to be  non-compliant to our agreement to the attention of a member of our staff at the earliest possible moment so that if necessary remedial actions can be taken.

2. Once course dates have been agreed between PMWEB and the client,  the client may be liable for cancellation or re-arrangement charges. Courses cancelled within 4 weeks of the start date will be liable for the full course fee. Courses that are re-arranged to an alternative later or earlier date will be liable to a fee to cover all re-arrangement and administration costs.

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Last updated 19.12.2012