Change Management Course Details

Change Management Course Content


Focusing on the Individual and Change Process

Introduction to Change Management

  • Building a change management road map
  • Defining organisational change
  • Integrating change into an organisational structure

Personalizing the Change Plan

  • Applying the four organisational metaphors
  • Creating a change plan that accommodates how different personalities handle change
  • Reviewing personality and team models

Coaching and the Change Process

  • Facilitating change using the GROW model
  • Adapting communication to learning styles
  • Managing change in ourselves and others
  • Preparing managers and change agents to guide others through the change process

Team Dynamics and Successful Change

Team roles and personality types

  • Employing diversity as an asset for collaboration
  • Selecting the appropriate leadership style

Establishing a high-performing change team

  • Building an effective team using a five-step approach
  • Creating, facilitating and sustaining team effectiveness
  • Accelerating team evolution using a four-stage model
  • Leading teams from forming through performing stages

Assessing Organizational Change Readiness

Preparing the organization for change

  • Capturing likelihood of acceptance through three change practice models
  • Customising your change management strategy using metaphors, models and tools
  • Adapting your change management roll-out

Applying four dynamic transitional approaches

  • Change formula
  • Managing transition
  • Systemic change
  • Complex responses

Recognising success and failure

  • Implementing lessons learned
  • Employing a four-step process model

Leading Change

Leadership roles in the change process

  • Deploying a dispersed leadership model
  • Four key roles for success: sponsor, implementer, advocate and agent

Leadership and phases of change

  • Getting the early steps right
  • Avoiding change fatigue
  • Leading through transition
  • The benefits of self-awareness in leading change
  • Adhering to leadership principles

Selecting a leadership style profile

  • Matching leadership style and organisational metaphors
  • Five leadership styles: visionary, transformational, storytelling, adaptive and connective

Modifying your leadership style to the change environment

  • Connecting the appropriate leadership style to individual, team and organisational requirements
  • Enhancing process and framework capabilities

Identifying and engaging stakeholders

  • Deploying SIMSCom: stakeholder identification, mapping, strategy, communication and management
  • Constructing an effective AIDA[S] framework for stakeholders: attention, interest, desire and action

Foundation and Practitioner Exams

Creating the conditions for exam success

  • Gaining insight into the exam process
  • Applying proven tips for exam success
  • Practising with test questions and mock papers
  • Incorporating feedback for improved performance

Foundation Exam: (Day 3 – 3pm)

  • Completing the necessary APMG paperwork
  • Taking the 1 hour closed book foundation exam
  • Obtaining your Foundation Exam results

Practitioner Exam: (Day 5 – 1pm)

  • Taking the 3 hour open book practitioner exam


Real comments from real customers…

Very well presented at a good pace with appropriate examples

— Andy A – MOD (2013)

A very well presented course, particularly appreciated taking into account previous providers

— Simon P – MOD (2013)

The competence and enthusiasm of the Instructor were key to a well delivered course….

— Peter C – MOD (2013)

I enjoyed the course enormously, the subject is fascinating and I was never bored and I do have a very low boredom threshold. Enjoyed John’s style and felt very engaged throughout.

— Tracey F – Royal London Group (2012)

Excellent – subject matter expert but with a very engaging tutorial style. I thoroughly enjoyed the content – brought a high level of understanding to project management.

— Steve Keohane (2012)

John knew PRINCE2 literally inside out and in my opinion a very positive influence on all attendees offering support and serious knowledge of the subject matter with just the right amount of humour to keep you continually interested thorughout the 4 days of training – already recommended the course to fellow commuters. Brilliant!!

Would definitely use John again…

— Anthony Brady – Head of Software Development at Capital & Regional – (2011)

John is able to bring extensive real world experience and blend this with detailed subject knowledge to achieve not only exam success for candidates but a better understanding of the subject also.

— Stephen Beattie – NHS (2011)

At the end of a recent ITIL foundation session which John led, I noted to my company’s training team that: “I have no reservations about recommending the course. It was led by a highly experienced trainer who had a very effective teaching style. He delivered great content which I can apply immediately”. Also, even though I had limited prior exposure to ITIL I also did excellently well in the certification exam. John did a brilliant job encouraging the course participants to internalize the concepts of ITIL, ensuring that the best practices were not merely taken at face value, but were challenged and compared with other practices and models.
The highest praise that I can give is perhaps that I ensured that a new service delivery manager who just joined my team was signed up for John’s course as soon as he accepted the role

— OPM A Ibitoye MBA (2012)

I recently had the pleasure of being trained by John. He clearly has a wealth of knowledge in project/program management. From the time I have spent with John, I have learnt a tremendous amount. He has the ability to keep his audience engaged and enthusiastic. John would be a asset to any organisation. I would recommend John to anyone, both as a trainer, and also a experienced project manager

— Paul O’Sullivan – RIM – (2011)

John trained me in Prince 2 Foundation and Practitioner. I would highly recommend him as a trainer, he provides, humour and expert knowledge of both the theory and practical examples from his work experience. He is a class act.

— Tony Gould – (2011)

John is a first rate trainer who focuses on real world issues to help clients achieve and implement project management skills and tools to achieve the result they want. In his commercial and consulting roles he has a highly developed business sense and the drive to maximise opportunities to deliver benefits. His knowledge is supported by and proven by his solid experience in delivering successful business change for many clients

— Charlie England, Operations Executive, Williams Lea – (2011)

I was recently trained by John Green and if anyone were to seek my advice about taking a PRINCE2 Foundation and Practitioner course, I would have no problem recommending John to them. John is clearly very knowledgeable about Project Management, both in principle and in real-life practice, and has a very direct approach to his delivery. He is intuitive enough to balance the right amount of information to keep a group’s attention, which for me made his training sessions very easy to follow and also engaging at each point. I particularly admired his patience and his ability to communicate with all class members, regardless of their varying professional backgrounds and levels. His very high student pass rate speaks for itself and I am happy to be one of those successes.

— Jay Ediriwira – (2010)

“I first met John when he was giving a Prince 2 course in Swindon. What struck me was his in-depth knowledge of Project Management. While satisfying all our needs to gain the qualification, which I did by the way, he was able to show us best practice in implementation. This was so very important as its really easy to make Prince fail as a methodology because you try and implement everything in the book. Later when I was requested to see if we could find anybody who was able to improve Project Management at one of our partners John was first on my list to call.

— Dave Brennan, Infrastructure Manager, Anadarko – (2010)

John was recently involved in a major re-architecting of my company’s infrastructure. Downtime wasn’t an option and John came up with creative solutions allowing the project to go to plan/budget. His expertise and ‘can-do approach’ was instrumental to the positive end result.

— Ragnar Eiriksson (2010)

Approachable, knowledgeable and friendly. Gained great rapport with the group. I would recommend PMWEB for your training needs

— Chris M – Head of R&D ECITB


Change Management Free Exam Resources:

Change Management Exam Syllabus

Change Management Free Sample Quiz (coming soon…)

Related Web Sites:

Belbin Team Roles Resources

Myers Briggs  Resources

Esther Camerons’s Website

Mike Green’s Website


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What is this course about?

This course prepares you for the APMG Change Management Foundation Exam, given on Day 3, and Practitioner Exam, given on Day 5. You learn how to build practical skill sets for delivering effective change within your workplace, including approaches to achieve buy-in and handle continuous change. This course provides examples of individual, team and organizational behaviors that exhibit the appropriate leadership styles to facilitate successful change.

Are there any pre-course study requirements?

Yes. A minimum of 15 hours of pre-course reading is required. The pre-course reading materials include Making Sense of Change Management, the APMG Change Management Practitioner Handbook and the PMWEB Pre-course Study Guide, and are sent to you approximately three weeks prior the course. Furthermore, during the course, two hours of evening study are required.each day.

What background do I need?

This course is applicable to both those effecting and those affected by change in the workplace. Previous Change Management experience is beneficial but not required.

Who will benefit from this course?

This course is valuable for individuals wishing to achieve the APMG Change Management Certification. Anyone who must interact effectively with others to facilitate or direct change will find this course useful.

Which Change Management exam should I take?

Ideally, you should take both exams. Two levels of certification are offered – Foundation and Practitioner. You cannot attain Practitioner level without first passing the Foundation exam. Both certifications are valuable, with the Practitioner Certification demonstrating a higher level of ability to apply Change Management within organisational situations.

Will I receive my Practitioner Exam score?

Yes, if you pass the exam, you will receive your score. If you fail the exam, your score is provided to you together with feedback on your exam.

What are the benefits of achieving the APMG Change Management Foundation Certification?

The APM Group (APMG) is the international exam and accreditation authority responsible for offering a suite of qualifications including ITIL®, PRINCE2® and MSP®. The APMG Change Management Certification recognizes knowledge and experience in dealing with the theories of how change impacts, and is affected by, individuals, teams, organizations and leaders of change initiatives. Successful completion of the APMG Change Management Certification demonstrates an individual’s solid understanding of managing and leading change.

When are the exams offered? How many questions must I answer correctly in order to pass?

The Foundation Exam is taken on Day 3, starting at 3pm. This is a one-hour, multiple-choice exam with no reference material allowed. There are 60 questions, and 30 of these questions must be answered correctly in order to pass. Since passing this exam is required to take the Practitioner Exam, the Foundation Exam is graded during the course. Once you have passed the Foundation Exam, you are eligible to take the Practitioner Exam on Day 5, starting at 9:30am. This three-hour exam contains 80 objective test questions. To pass the Practitioner test, 40 of the 80 exam questions must be answered correctly..

What happens if I fail the Foundation or Practitioner Exam?

If you fail the Foundation Exam, you can retake it during this course. If you do not pass, you may not take the Practitioner Exam. If you pass the Foundation Exam but fail the Practitioner Exam, you will receive an APMG Foundation Certificate from PMWEB. You will have the opportunity to re-sit the Practitioner Exam during a future course event. You do not have to retake this course. Additional cost is involved in retaking the Practitioner Exam.

How long does it take to receive results?

The APMG delivers results to PMWEB within two to four weeks of receiving exams. However, with the growing popularity, it occasionally takes longer. PMWEB will email your Practitioner Exam results to you.

How much time is spent on each topic?

This course features extended hours. Monday through Thursday class meets from 9am to 5pm, with a 45 minute lunch and two 15 minute breaks. On Friday class meets from 9am to 1.00pm.

Content Hours
Taking the Foundation Exam 1.0
Preparing for the Practitioner Exam 4.0
Taking the Practitioner Exam 3.0
Introduction to Change Management 3.0
Focusing on the individual and change 7.0
Team dynamics for successful change 4.0
Assessing organisational change readiness 4.5
Leading change 3.5

Times, including the workshops, are estimates; exact times may vary according to the needs of each class.

How much time is devoted to the workshops?

Approximately 40 percent of this course is spent performing exercises and sample exam questions. Activities include:

  • Practicing exam questions
  • Designing a practical framework for positive engagement with organisational change
  • Identifying leadership and motivational factors for successful change
  • Creating your best practice model
  • Highlighting the importance of combining individual, team, organisational and leadership aspects
  • Developing an integrated strategy designed to reduce resistance to change

I currently hold the Foundation Certification and want to be Practitioner certified. Should I take this course?

If you already have the Foundation Certification, then about 45 percent of the material presented in this course will be review for you. If it has been three months or more since you took the Foundation Exam, then this course will provide an excellent refresher as you learn the new materials and prepare for the Practitioner Exam. If you present your Foundation Certificate, you are not required to retake the Foundation Exam on Day 3.

What is the relationship between PMWEB and the APMG?

PMWEB are a partner of Scoll Methods Ltd and this course has been accredited by the APMG. As an Accredited Training Organisation (ATO), Scoll Methods and its trainers have been approved to deliver this course and proctor/invigilate the Change Management Foundation and Practitioner Exams. APMG is responsible for providing the exams, scoring them and notifying PMWEB of the results.

Change Management courses are delivered in partnership with Scoll Methods Ltd.

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